Job Description
Primary Purpose
The HR Shared Services Tier 1 Supervisor is responsible for leading and supporting a high‐performing HR Shared Services team that delivers accurate, timely, and customer‐focused support for HR transactions, employee inquiries, and data management. This role ensures compliance with HR policies and procedures, oversees the resolution of escalated issues, supports HR technology initiatives and system testing, and serves as a key liaison between HR Shared Services, HR Centers of Expertise, and HR Business Partners to ensure seamless service delivery. The supervisor is also responsible for analyzing employee and manager case trends, identifying opportunities for continuous improvement, and driving operational excellence while fostering a collaborative, service‐oriented team culture.
What You'll Do
Lead the day‐to‐day operations of the Tier 1 HR Shared Services team, ensuring timely and accurate handling of HR transactions, inquiries, and escalations.
Ensure co...