Job Description
HVAC Technical Support Specialist -- Mississauga ON
Our client is seeking a Technical Support Engineer/Specialist who focuses on providing expert assistance for the company's HVAC products (e.g., boilers, air conditioners, furnaces, water heaters, controls, heat pumps, or related equipment.
Key Responsibilities
- Deliver technical assistance via phone, email, or video chat to troubleshoot issues, diagnose problems, and guide resolution for HVAC equipment, controls, installation, operation, and maintenance.
- Assist with setup, configuration, commissioning, startup, and operation of manufacturer-specific products.
- Guide troubleshooting, repair, wiring, electrical/mechanical components, refrigeration principles, and system performance.
- Handle warranty claims, technical service bulletins, and monitor/support warranty-related issues.
- Respond to inquiries about product information, specifications, applicati...