Job Description
Become a key part of Mattamy Homes Canada as a Customer Care Coordinator in Calgary with a hybrid work setup. Focus on ensuring homeowners receive top-notch care through effective communication and support.
In this full-time role, you will act as an essential contact for homeowners, addressing their concerns while coordinating customer care efforts with various departments. Your responsibilities will range from documenting inquiries in DynaMX to creating educational materials that enhance the homeowner experience throughout the construction process.
Key Responsibilities:
• Handle all homeowner inquiries through phone and email channels
• Record details of interactions in DynaMX system
• Coordinate effectively between homeowners and internal teams
• Develop educational content for homeowner engagement
• Send milestone updates to homeowners documenting construction stages
Requirements:
• Minimum two years of customer service experience required
• Previous ex...
In this full-time role, you will act as an essential contact for homeowners, addressing their concerns while coordinating customer care efforts with various departments. Your responsibilities will range from documenting inquiries in DynaMX to creating educational materials that enhance the homeowner experience throughout the construction process.
Key Responsibilities:
• Handle all homeowner inquiries through phone and email channels
• Record details of interactions in DynaMX system
• Coordinate effectively between homeowners and internal teams
• Develop educational content for homeowner engagement
• Send milestone updates to homeowners documenting construction stages
Requirements:
• Minimum two years of customer service experience required
• Previous ex...