Job Description
Lead customer success initiatives at AlgaeCal as a Customer Service Team Lead in a hybrid environment. Empower a dedicated team to provide exceptional service and drive satisfaction.
AlgaeCal seeks a Customer Service Team Lead to develop and coach a high-performing customer service team. With a focus on improving service and sales performance, you will utilize performance data to implement actionable strategies. This role emphasizes fostering empathy and care within the team while attracting and retaining top talent.
Key Responsibilities:
• Lead and develop a high-performance customer service team
• Coach on customer service and sales enhancements
• Analyze performance data for actionable insights
• Recruit and retain quality team members
• Cultivate a culture of empathy and care
Requirements:
• Minimum 5 years in customer service environments
• 2 years in customer service management roles
• Strong k...
AlgaeCal seeks a Customer Service Team Lead to develop and coach a high-performing customer service team. With a focus on improving service and sales performance, you will utilize performance data to implement actionable strategies. This role emphasizes fostering empathy and care within the team while attracting and retaining top talent.
Key Responsibilities:
• Lead and develop a high-performance customer service team
• Coach on customer service and sales enhancements
• Analyze performance data for actionable insights
• Recruit and retain quality team members
• Cultivate a culture of empathy and care
Requirements:
• Minimum 5 years in customer service environments
• 2 years in customer service management roles
• Strong k...