Job Description
Collection & Dispute Management Analyst (PG24)
Location: Bogotá, Distrito Capital, Colombia
Job Function: Finance | Sub Function: AP/AR | Category: Professional
Key Responsibilities
- Manage customer collections and open receivables through proactive follow‑ups, customer engagement, negotiation, and dispute resolution techniques
- Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)
- Monitor collection performance and KPIs against Service Level Agreements (SLAs)
- Perform AR forecasting, trend analysis, and root cause analysis on payment behavior
- Manage Sales Order Releasing activities within defined authority limits
Dispute Management
- Own end‑to‑end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments
- Serve as a Senior Dispute Analyst Subje...