Job Description
Customer Support Agent (Brazil) Position Overview We are looking for a Customer Support Agent to support the daily customer service operations of our Brazil iGaming platform. This role is responsible for delivering excellent customer support by handling user inquiries, resolving account and payment-related issues, and ensuring a positive customer experience across multiple support channels. The ideal candidate is customer-oriented, responsive, patient, and able to work efficiently in a fast-paced environment with high-volume customer interactions. Experience in customer support, online platforms, fintech, e-commerce, or iGaming is highly preferred. Professional English communication is required due to collaboration with the global team. Key Responsibilities Customer Support Operations Handle customer inquiries through live chat, email, and other customer support channels. Assist users with: Account-related issues Deposit and withdrawal inquiries Bonus and promotion questions KYC ver...