Job Description
L1/L2 Job Description and Daily Support
The SAP L1/L2 Support Engineer is responsible for providing first-line technical support for SAP systems.
This role involves monitoring system health, troubleshooting basic issues, and escalating complex problems to higher-level support teams.
The ideal candidate will have a strong understanding of SAP landscapes and a passion for ensuring system stability and user satisfaction.
Incident Management: Receive, triage, and resolve L1/L2 support tickets for SAP systems (e.g., SD,MM, FICO etc. modules).
System Monitoring: Monitor system performance and logs to identify and address potential issues proactively.
Collaboration: Work closely with L3 engineers and business teams to ensure timely resolution of issues.
User Support: Assist end-users with basic SAP system inquiries and provide training when needed.
Qualifications & Skills
Experience: 1-3 years of experience in SAP support or IT...