Job Description
About The Role
You are the technical and operational owner for bringing merchants live on the Portless stack. This role is critical in providing a Ritz-Carlton onboarding experience—anticipating merchant needs, configuring complex integrations, and ensuring operational readiness for Day 1 execution and a seamless transition to the Hypercare team for ongoing stabilization. You are not a SaaS consultant; you are a logistics architect who understands how data flows across the warehouse floor and into the cloud.
What You'll Own (Responsibilities)
- Ritz-Carlton Onboarding & Project Management
- White-Glove Guidance: Lead the end-to-end onboarding process, providing personalized support and setting expectations for project milestones
- Execution of Implementation Plans: Develop detailed plans ensuring projects are completed on time and within scope
- Proactive Communication: Maintain clear, consistent updates for stakeholders, id...