Job Description
Job Description
Build the future with us
Incident & Problem Coordinator (IT Analyst)
At iA Financial Group , the stability of IT services is a strategic priority for 2026. To support this objective, we are strengthening our team with an experienced Incident & Problem Coordinator (IPC) , capable of acting effectively in critical situations while also driving sustainable, long‑term improvements.
This role sits at the heart of major incident management and IT problem management , with a direct impact on service resilience, the reduction of recurring incidents, and the maturity of our ITSM practices.
As an Incident & Problem Coordinator , you will be central to operations during critical situations and a key contributor to continuous improvement. You will combine operational leadership, analytical rigor, and cross‑functional influence to ensure effective major incident management and structured root cause investi...