Job Description
User On-Prem IT SupportDesktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones, etc.)Provisioning and deprovisioning of corporate devices (laptops, phones)Replace broken devices with temporary devices in accordance with end customer's processesProvide technical guidance to end users for day-to-day IT issues within the office environmentCoordinate with L2 teams when troubleshooting (e.G., L2: end-user computing team, EMM, etc.)Office IT Infrastructure SupportPerform on-office infrastructure basic troubleshooting, installation, or maintenance for EIT services (printing, connectivity, platform, voice)Install, test, and remove basic network devices such as switches, routers, and access points – including support for site/core equipment inside the office (e.G., out-of-band, FW, NAC, DNS, Secnet)Network connectivity basic troubleshooting (e.G., Wi-Fi, LAN)On-prem support for smart metering as well as other real estate solutions within office e...