Job Description
Infrastructure Analyst | Tech Support (English Required)
As an Infrastructure Analyst, you will ensure stable, secure, and efficient environments that support our clients’ strategic projects, delivering solutions that connect people, processes and technology.
- Lead and align support engineers with business goals.
- Develop readiness plans and upskill programs to close technical and soft‑skill gaps.
- Mentor engineers on technical challenges, case management, and best practices.
- Serve as the primary escalation point for complex cases, managing them end‑to‑end.
- Oversee resolution of highly complex cases, ensuring solutions meet or exceed customer expectations.
- Maintain clear, consistent communication with customers throughout the process.
- Review customer feedback and implement service‑delivery improvements.
- Ensure adherence to company standards and compliance with data handling protocols. ...