Job Description
Role Overview
As an Inside Customer Success Rep you represent the face of Solera, working primarily with large and medium‑sized customers to build and maintain strong relationships while resolving issues. The role requires planning and executing daily and weekly activities, multi‑tasking within a team and across departments to drive business outcomes, and mastering new communication and automation tools. Conflict resolution, adaptability, and a positive attitude are essential.
What You’ll Do
- Engage professionally with customers through multiple channels (inbound calls, outbound calls, email)
- Responsible for understanding and managing a subset of customer accounts
- Responsible for customer retention by fostering relationships and driving loyalty
- Engage in active listening to answer queries promptly
- Work closely with the account manager to compose joint success plans outlining objectives and timelines while removing b...