Job Description
Job Description
This consultant provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues.
Duties include, but are not limited to:
- Provide troubleshooting and installation assistance of HVAC/R equipment.
- Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
- Provide technical documentation to contractors, engineers and other personnel.
- Guide callers to the appropriate field personnel if first‑hand attention is required.
- Document call information into the call‑tracking database in the event additional follow‑up is required.
- Identify and help implement process improvements.
Ce consultant fournit une assistance technique de complexité modérée aux revendeurs, aux entrepreneurs et au personnel commercial sur le terrain,...