Job Description
Your potential has a place here with TTEC's award-winning employment experience.As an Instructional Designer working remotely in Mexico City, you'll be a part of bringing humanity to business.What You'll Be DoingThis role will also be responsible for the design, development, delivery, management and measurement of a client knowledge base.This exciting role uses the latest technology to ensure contact center associates are able to deliver the best experience to their customers.What You'll Bring To UsDesign and implement strategy to optimize knowledge base in support of meeting and exceeding operational and internal goals and metricsConceive, design, and develop training programs and materials utilizing the latest instructional and distribution methodsBuild e‐Learning, instructor‐led or blended solutions to best suit the content and audienceBuild upon contemporary methods of adult learning theory, social and mobile learning, and curriculum design to shape e‐learning, instructor‐led, a...