Job Description
Insurance Representative, Service Experience
Toronto, ONT, Canada
Sonnet is part of Definity, which includes some of Canada’s most long‑standing and innovative insurance brands. The company seeks to be one of Canada’s leading property and casualty insurers, and we value collaboration, ambition, and empowerment.
The Opportunity
The Insurance Representative, Service Experience is accountable for delivering a superior customer experience when assisting customers with general inquiries relating to products, billing, policy details, and facilitating simple policy management changes. The role requires foundational insurance knowledge and billing expertise to deliver efficient, accurate, and customer‑centric service across digital and voice channels for home, auto and UBI products, supporting operational excellence and regulatory compliance.
What to Expect
- Address customer questions related to billing (payments, adjustments, ac...