Job Description
Join our team as an Intermediate Specialized IT Consultant, providing Tier 2 support in a fast-paced healthcare environment. This onsite role in Toronto allows you to leverage your IT skills to impact 31,000 healthcare employees.
This 10-month contract role focuses on providing IT expertise in Microsoft Great Plains 2016 and 2018, Logibec MMS, and BSSI HFM. You will support HRIS applications, triage tickets, and enhance service management processes, ensuring effective communications among users and technical teams. Your work will be crucial in maintaining operational excellence and enhancing client satisfaction.
Key Responsibilities:
• Deliver Tier 2 support via Footprint ticketing system
• Prioritize support requests and resolve incidents
• Liaise between users and technical teams
• Identify application defects and troubleshoot issues
• Implement service management improvements
Requirements:
• 5+ years supporting remote IT clients
• 2+ years in healthcare...
This 10-month contract role focuses on providing IT expertise in Microsoft Great Plains 2016 and 2018, Logibec MMS, and BSSI HFM. You will support HRIS applications, triage tickets, and enhance service management processes, ensuring effective communications among users and technical teams. Your work will be crucial in maintaining operational excellence and enhancing client satisfaction.
Key Responsibilities:
• Deliver Tier 2 support via Footprint ticketing system
• Prioritize support requests and resolve incidents
• Liaise between users and technical teams
• Identify application defects and troubleshoot issues
• Implement service management improvements
Requirements:
• 5+ years supporting remote IT clients
• 2+ years in healthcare...