Job Description
international telecaller acts as the voice of a company overseas, making outbound or handling inbound calls across different time zones. The primary goal is to generate leads, close sales, or provide customer support, requiring excellent English communication, strong cross-cultural awareness, and typically working during international night shifts.Key ResponsibilitiesGlobal Outreach & Lead Generation: Make cold or warm calls to international prospects (e.g., US, UK, Australia) to promote products or services.Query Resolution: Address inbound inquiries, resolve client complaints, and provide accurate product information.Database Management: Log detailed customer data, track call outcomes, and manage follow-ups in Customer Relationship Management (CRM) software.Target Achievement: Meet daily, weekly, or monthly metrics regarding call volume, lead conversions, and sales.Cross-Cultural Communicat...