Job Description
Kraken is hiring a Client Engagement Operations Analyst to manage staffing and scheduling for service support teams.
This role focuses on intraday forecasting, balancing operational needs with strategic planning to ensure exceptional client experiences.
Key responsibilities
- Managing staffing levels
- Analyzing productivity patterns
- Collaborating with cross-functional teams
Qualifications
The adecuado candidate is passionate about client outcomes and possesses strong interpersonal skills.
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