Job Description
1. Application Support Provide first-level support for business applications. Monitor application performance, availability, and user access. Support daily operational activities related to ERP, CRM or other enterprise systems. Support for Microsoft Windows, Microsoft 365, Outlook, Teams, and common business applications. Support for IT team on staff onboarding, offboarding activities. 2. Business Process & User Support Gather user requirements and understand business processes. Support users in system usage, troubleshooting, and process improvement. Conduct user training and prepare user guides/SOPs. Assist departments in optimizing workflows using system functionalities. 3. System Administration & Maintenance Coordinate application upgrades, patches, and configuration changes. Perform testing (UAT/SIT) for new features or system enhancements. Support data validation, migration, and system integration activities. Monitor scheduled jobs, interfaces, and application logs. 4...