Job Description
This posting is for a current vacancy. Our hiring team is actively recruiting for this role and will look to onboard following the selection of the successful candidate.
Key Responsibilities:
Troubleshoot and resolve user issues, ensuring the smooth operation of ERP applicationsActively participate in the software development lifecycleReview, categorize, assign, and complete incoming ticketsApplication user account management; unlocking accounts, creating new user accounts, disabling user accounts, updating user application security permissions.Gather requirements for improvements to applicationsPeriodic checks for application performance and data continuityParticipate in quality assurance testing and training sessionsMaintain solution articles and training documentationCoordinate with other members of the IT team on tasksOther related duties as a...