Job Description
Overview
Company: Nanalysis Corp.
Position: IT Helpdesk Analyst
Full-time: YES
Salary: $50-$55K/year
Position Summary
Nanalysis is seeking an experienced IT Helpdesk Analyst to work in a fast paced, collaborative environment with a diverse user base. This role is responsible for providing first touch technical support to our end users. This position requires timely resolution of technical issues while maintaining a strong focus on customer service, security, documentation, and adherence to ITSM processes. The IT Helpdesk Analyst works closely with the IT team to resolve incidents and identify recurring issues.
Responsibilities
- Answer incoming user support tickets in a professional, customer focused manner, ensuring consistent and timely communication with end users.
- Record, track, prioritize, and document incidents and service requests using the organization’s tic...