Job Description
IT Network Analyst
At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.
What You Will Be Doing
- Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the customer. Must be aware of and maintain our standards.
- Receive & respond to complex service requests, incidents and change requests in a timely manner.
- Troubleshoot and resolve issues with:
- General network connectivity
- Common networking technologies
- Networking technologies, layer 2/3 switching, POE, VLANs.
- Wireless network performance and accessibility
- Firewalls, switches, and routers
- Remote access technologies <...