Job Description
IT Operations Advanced EngineerWhat you'll do:Incident & Request ManagementMonitor, attend, follow up, and close local incidents and service requests in alignment with ServiceDesk KPIs.Ensure timely escalation and resolution of issues affecting local infrastructure performance.Project & Task ExecutionManage, follow up, and close assigned local, divisional, and global IT projects or tasks.Coordinate planned activities with the Local IT Supervisor and ensure project deliverables are met.Infrastructure Monitoring & MaintenanceMaintain the smooth operation of the Local Area Network (LAN).
Monitor all local infrastructure components using available monitoring tools.Coordinate third‐party maintenance for hardware, software, or network components.Manage the infrastructure lifecycle, ensuring appropriate upgrades and replacements.Installation, Configuration & OptimizationPlan, evaluate, and coordinate the installation and configuration of hardware, software, and network equipment.Implem...