Job Description
Become an IT Security and Operations Advisor at Dialogue, Canada’s foremost virtual health provider. Leverage your skills in operational efficiency and security management while working in a hybrid model from Montreal or Toronto.
You will collaborate with the Manager of IT Operations & Security, playing a vital role in IT service excellence. Your duties will include advanced troubleshooting support, managing operational processes, and leading IT project initiatives. Your influence will ensure adherence to SLAs and enhance overall service quality and reliability.
Key Responsibilities:
• Offer Level 2 and Level 3 IT support for incidents
• Refine and manage operational support processes
• Ensure service level agreement compliance through monitoring
• Lead various IT projects, including system integrations
• Mentor and guide other team members in service practices
Requirements:
• Over 5 years of experience in an IT...
You will collaborate with the Manager of IT Operations & Security, playing a vital role in IT service excellence. Your duties will include advanced troubleshooting support, managing operational processes, and leading IT project initiatives. Your influence will ensure adherence to SLAs and enhance overall service quality and reliability.
Key Responsibilities:
• Offer Level 2 and Level 3 IT support for incidents
• Refine and manage operational support processes
• Ensure service level agreement compliance through monitoring
• Lead various IT projects, including system integrations
• Mentor and guide other team members in service practices
Requirements:
• Over 5 years of experience in an IT...