Job Description
The Opportunity
Reporting to the Supervisor, the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.
How you will contribute
- Providing in person and over the phone support to on site and remote employees
- Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes
- Supporting Windows10 and 11, Microsoft Office, Internet Explorer, NTFS file system permissions and in-house applications.
- Timely account creation, and set up of new hires
- Creating and updating technical documentation
- Administer and maintain Print server and Print tracking software
- Work with the network administration team, development teams and to help implement new technology
- Call Center support
- Adhere to policies/procedures to ensure AML requirements are me...