Job Description
Job Description
Under general supervision, performs a variety of computer systems administration, operations and support tasks as part of a high performing Information Technology Service Desk team providing a single point of contact for end users and technical staff with the expectation of end-to-end ownership (e.g.- logging, tracking, problem analysis, research, resolution and reporting) for all Service Incidents and Service Requests.
Qualifications
Responsibilities include the following:
Service Request and Incident Management: Accountable to gather appropriate information to properly troubleshoot (Categorize, prioritize, trend) throughout the lifecycle of the ticket ensuring service levels agreements are met (response, resolution, customer satisfaction).
User System Profile/Account Support: Responsible to manage, support and Coordinate End-User account administration, activation, changes and terminations (e.g., Password/...