Job Description
Overview
Elevate user experience in Toronto as an IT Desktop Support Engineer, specializing in troubleshooting and client management. This position emphasizes service level adherence while resolving requests and incidents efficiently.
Support End User Computing devices and resolve hardware/software issues promptly to ensure a seamless operational environment. Leverage ITIL practices, ServiceNow, and platforms like Office 365 to provide excellent customer support while collaborating with internal teams and vendors.
Responsibilities
- Resolve incidents for desktops, laptops, and mobile devices
- Update support tickets in accordance with SLA agreements
- Assist with coordinating vendor hardware replacements
- Manage desktop installations and service requests effectively
- Support AV setups for meetings and conferences
Qualifications
- Basic knowledge of the IT support landscape
- Strong c...