It Support First Level (M/F/D) For Service Desk

Language skills:Spanish, EnglishManageHandling IT requests and incidents, including identification, documentation, categorization, and prioritization, as well as providing initial support according to defined procedures to ensure service quality.Supportthe end-user through telephone and remote support tools.Analyzefrom problems and providing initial solutions or workarounds for end-user requests and incidents.Capturefrom requests and incidents in a standardized ITSM platform.Ensurethe correct categorization and prioritization of incoming requests.Forwardfrom tickets to other support groups, when necessary, to ensure resolution.Performfrom service requests, such as password resets.CommunicateandEscalatefrom problems to functional or hierarchical positions as needed.Documentthe work carried out and continuousUpdatethe knowledge base.Solveof complaints and escalations, if possible.Communicatewith other departments andForwardrelevant information completely and in a timely manner.Complia...