Job Description
The IT Service Centre Level 1-2 Technical Support employee will be responsible for providing first and second-level technical support to end-users.
This role involves troubleshooting hardware and software issues, assisting with network connectivity problems, and ensuring timely resolution of technical issues.
The ideal candidate will have excellent communication skills, a strong technical background, and a customer-focused approach.
Must be able to lift 15kg (33lbs).
Requires a valid drivers license and reliable transportation.
Your contributions to the team: Technical Troubleshooting: Identify, troubleshoot, and resolve technical issues to ensure minimal disruption to user workflows.
End-User Support: Provide comprehensive support to end users, addressing both hardware and software issues across various devices and systems.
Training & Documentation: Develop user-friendly training materials and articles to emp...