Job Description
Job Title: IT Support Specialist
Job Type: Contract; 12 months contract
Job Location: Longueuil, Quebec J4G 1A1
100% Onsite role
Pay Rate: CAD $16 - $17/Hour
Description:
- Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process.
- Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.
- Coordinates and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria.
- Measures, maintains and document...