Job Description
We are looking for an experienced IT Support Team Lead to lead onsite IT support operations. This role requires a hands-on leader who can manage client relationships, lead an IT support team, ensure SLA compliance, and provide high-quality end-user support within a manufacturing/production environment. Key Responsibilities: Client & Service Management Act as the primary IT contact for the client at the site level. Manage weekly and monthly client meetings, reporting, and presentations. Ensure SLA targets are achieved across all assigned sites and services. Handle user communications professionally through email, phone, and face-to-face interactions. Team Leadership Lead and coordinate the onsite IT support team as a site/cluster lead. Allocate tickets, manage team workloads, and ensure service quality. Coordinate with vendors, principals, and third-party engineers to resolve issues efficiently. End-User & Technical Support Provide hands-on support for desktop and laptop troubleshooting...