Job Description
ITIL Ops Manager
ITIL: 5 years (Required)
Change or Release Management: 5 years (Required)
Responsibilities
- you will play a pivotal role in supporting ITIL related services for businesses by developing and implementing effective action plans that support optimal/efficient Data Warehouse (DW) operations.
- Your responsibilities will include setting and enforcing standards for DW practices and operations, as well as performing DW administration and management duties to ensure the continuous improvement and stability of our Data Warehouse services.
- In addition, you will design, develop and manage data warehouse KPIs to consolidate and organize data from various sources for reporting and analysis.
- This includes escalating issues to the Cloud Vendor Manager, Service Owner, and vendors as needed for issues impacting normal business‑as‑usual activities.
- Reporting & Analytics: Develop and maintain reports, da...