Job Description
Role Summary
We are looking for an ITSM Administrator to operate and customise the enterprise ITSM platform — covering
incident, problem, change, request, CMDB, and service-portal modules.
Key Responsibilities
- Administer the ITSM platform (ServiceNow, BMC Helix, or Jira Service Management).
- Configure forms, workflows, business rules, and SLAs.
- Maintain CMDB: classes, relationships, discovery integrations.
- Build and maintain self-service portals and knowledge categories.
- Operate platform upgrades, patches, and change windows.
- Build dashboards and reports for service delivery management.
- Support integrations with monitoring, AD, and HR systems.
Required Qualifications
- Bachelor's degree in IT or equivalent.
- 4+ years administering ServiceNow, BMC Helix, or Jira SM in production.
- Strong on ITIL v4 process design.
-...