Job Description
Drive innovative customer self-service experiences as an IVR Developer in our Contact Center team. Showcase your expertise in DTMF IVR applications and enhance operational success.
We are looking for a seasoned IVR Developer with over four years of DTMF IVR application experience, particularly in CVP environments. You will utilize your skills in Cisco Call Studio, VXML Server, and Java to create seamless solutions. Your role is critical in integrating IVR systems with agent applications, ensuring an outstanding user experience.
Key Responsibilities:
• Develop cutting-edge DTMF IVR applications within Contact Center
• Integrate CVP IVR solutions with routing scripts and CTI variables
• Collaborate on API integration and backend functionality
• Utilize your skills in Java and MS SQL Server for app development
• Test IVR systems effectively, optimizing customer interactions
Requirements:
• 4+ years in DTMF IVR appl...
We are looking for a seasoned IVR Developer with over four years of DTMF IVR application experience, particularly in CVP environments. You will utilize your skills in Cisco Call Studio, VXML Server, and Java to create seamless solutions. Your role is critical in integrating IVR systems with agent applications, ensuring an outstanding user experience.
Key Responsibilities:
• Develop cutting-edge DTMF IVR applications within Contact Center
• Integrate CVP IVR solutions with routing scripts and CTI variables
• Collaborate on API integration and backend functionality
• Utilize your skills in Java and MS SQL Server for app development
• Test IVR systems effectively, optimizing customer interactions
Requirements:
• 4+ years in DTMF IVR appl...