Job Description
Join Cisco as an IVR Development Specialist and transform customer engagement through innovative IVR solutions. Work in a hybrid model while utilizing your extensive skills in Cisco CVP.
In this Senior IVR Developer role, you will develop and support cutting-edge DTMF and Voice BOTs as part of a major transformation initiative. Collaborate with key stakeholders and drive the adoption of advanced capabilities that enhance customer service across various business lines. Contribute to shaping personalized customer experiences through technology and expertise.
Key Responsibilities:
• Develop DTMF and Conversational IVR BOTs
• Perform rigorous testing aligned with standards
• Work with architects on project estimations
• Troubleshoot application integrity issues
• Support code maintenance during testing cycles
Requirements:
• Bachelor's degree or technical certification preferred
• 4+ years' experience in CVP I...
In this Senior IVR Developer role, you will develop and support cutting-edge DTMF and Voice BOTs as part of a major transformation initiative. Collaborate with key stakeholders and drive the adoption of advanced capabilities that enhance customer service across various business lines. Contribute to shaping personalized customer experiences through technology and expertise.
Key Responsibilities:
• Develop DTMF and Conversational IVR BOTs
• Perform rigorous testing aligned with standards
• Work with architects on project estimations
• Troubleshoot application integrity issues
• Support code maintenance during testing cycles
Requirements:
• Bachelor's degree or technical certification preferred
• 4+ years' experience in CVP I...