Job Description
Join a dynamic telecom environment in Brampton, ON as a Technical Business System Analyst specializing in IVR systems. Leverage your 6–8 years of experience to enhance customer interactions and operational efficiency.
This contract position seeks an experienced Analyst dedicated to IVR design, configuration, and optimization. You'll collaborate closely with stakeholders, product teams, and vendors to deliver solutions that align with business objectives. An emphasis on IVR workflows and customer satisfaction is key, making your role impactful in enhancing service delivery.
Key Responsibilities:
• Support IVR design enhancements based on business needs
• Configure and maintain IVR call flows and prompts
• Develop IVR scripts to optimize customer interactions
• Analyze requirements into functional and technical specs
• Monitor and troubleshoot IVR system performance
Requirements:
• 6–8 years as a Technical Business System Analyst
• Strong IVR domain expertis...
This contract position seeks an experienced Analyst dedicated to IVR design, configuration, and optimization. You'll collaborate closely with stakeholders, product teams, and vendors to deliver solutions that align with business objectives. An emphasis on IVR workflows and customer satisfaction is key, making your role impactful in enhancing service delivery.
Key Responsibilities:
• Support IVR design enhancements based on business needs
• Configure and maintain IVR call flows and prompts
• Develop IVR scripts to optimize customer interactions
• Analyze requirements into functional and technical specs
• Monitor and troubleshoot IVR system performance
Requirements:
• 6–8 years as a Technical Business System Analyst
• Strong IVR domain expertis...