Job Description
Job Title: Operations Support Coordinator (Java / SQL / Linux)Experience:Minimum 3+ years of relevant experienceRole Overview:We are looking for a proactive and detail-oriented Operations Support Coordinator who will be responsible for overseeing day-to-day support activities, ensuring effective communication across teams, and driving timely resolution of tickets and operational issues. The ideal candidate will have strong coordination skills, technical awareness, and the ability to manage priorities in a fast-paced support environment.Key Responsibilities:Coordinate and manage day-to-day operational support activitiesAct as a central point of communication across multiple teams (onshore/offshore)Perform triaging of tickets, ensuring proper categorization and timely routingMonitor and manage escalations, ensuring critical issues are addressed promptlyMaintain visibility on all communication channels and ensure no critical updates are missedIdentify and prioritize alerts/tickets based o...