Job Description
Position: General Manager (Chinese Speaking – Travel Agency) Location: Toronto, ON Job Type: Full-Time
We are seeking an experienced and driven General Manager to lead and grow a well-established, multi-location travel company. This is a leadership role suited for someone who has managed a staffed retail travel agency — not a one-person travel consultancy or influencer-style operation. You will report directly to the private equity ownership group and be responsible for all aspects of operations, team leadership, customer experience, and expansion across Canada.
Key Responsibilities: Lead and coach a 10+ person sales and service team, instilling a culture of exceptional customer experience.
Oversee all day-to-day operations and be available to assist with urgent customer issues (can be handled remotely).
Create and implement new processes to address customer pain points and streamline workflows.
Manage hiring, team development, and performan...
We are seeking an experienced and driven General Manager to lead and grow a well-established, multi-location travel company. This is a leadership role suited for someone who has managed a staffed retail travel agency — not a one-person travel consultancy or influencer-style operation. You will report directly to the private equity ownership group and be responsible for all aspects of operations, team leadership, customer experience, and expansion across Canada.
Key Responsibilities: Lead and coach a 10+ person sales and service team, instilling a culture of exceptional customer experience.
Oversee all day-to-day operations and be available to assist with urgent customer issues (can be handled remotely).
Create and implement new processes to address customer pain points and streamline workflows.
Manage hiring, team development, and performan...