Job Description
Join Trulioo in Vancouver as a Junior Customer Experience Specialist, enhancing your technical skills while supporting customers with identity verification solutions. This hybrid entry-level role offers hands-on experience alongside professional growth.
In this position at Trulioo, you'll engage with customers to guide them through the platform, troubleshooting issues and maintaining seamless communication. You'll be equipped with tools like Zendesk and Slack, while collaborating with teams to better address challenges throughout the customer journey.
Key Responsibilities:
• Provide customer support through Zendesk and Slack
• Assist users with guidance via video calls
• Troubleshoot and escalate complex technical issues
• Collaborate with teams for customer challenge resolution
• Record interactions and solutions diligently
Requirements:
• 0-3 years experience in customer-facing roles
• Excellent English ...
In this position at Trulioo, you'll engage with customers to guide them through the platform, troubleshooting issues and maintaining seamless communication. You'll be equipped with tools like Zendesk and Slack, while collaborating with teams to better address challenges throughout the customer journey.
Key Responsibilities:
• Provide customer support through Zendesk and Slack
• Assist users with guidance via video calls
• Troubleshoot and escalate complex technical issues
• Collaborate with teams for customer challenge resolution
• Record interactions and solutions diligently
Requirements:
• 0-3 years experience in customer-facing roles
• Excellent English ...