Job Description
Responsibilities
- Support customers using Cloud Platform products, including Google Compute Engine and related services
- Provide technical assistance as part of a 24x5 global support organization
- Collaborate with Engineers and Product Managers to enhance the product
- Manage change requests and incident tickets for Incident Management, Problem Management, and Change Management
- Follow notification and escalation protocols
- Maintain standards for communication with the business regarding operational issues
- At least 1 year of experience as a Networking Engineer or in a combined role with Sysadmin
- Proficiency in Linux/UNIX, Windows Server
- Knowledge of web and mail protocols such as HTTP, TLS, SMTP
- Experience with network protocols and technologies, including TCP, UDP, and HTTP/HTTPS
- Background in routing protocols and network technologies like OSPF, BGP, EIGRP, ...