Job Description
We are excited to invite you to apply for the Junior Support Specialist position at Lean Tech , a rapidly expanding organization based in Medellín, Colombia.
Our company is at the forefront of software development and IT services, supporting entertainment, financial, and logistics sectors across Latin America and the United States.
Position Title
Support Specialist
Location
Hybrid (4 days on-site)
What you will be doing
- Deliver comprehensive client support through inbound help desk chats, emails, and outbound Zoom and phone calls, ensuring exceptional customer experiences.
- Facilitate troubleshooting sessions to identify issues and re‑educate clients on the optimal use of the company’s products.
- Conduct root‑cause analysis for client‐reported issues in web‑based and mobile applications to ensure timely resolution.
- Utilize general support methodologies and define...