Job Description
Company Overview
Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries.
Position Title
Junior+ Technical Support Specialist
Location
LATAM
What you will be doing
- Provide Level 1 support via the Service Cloud ticketing system and phone, resolving basic technical issues.
- Document all customer interactions and technical issues in the Service Cloud system.
- Escalate un...