Job Description
Position
Junior User Support Engineer (6‑month contract)
Location
Toronto
Work Type
Hybrid (3-4 days in office)
About the Role
In this role, you’ll gain hands‑on experience supporting internal employees while developing your technical and customer service skills. You’ll work closely with experienced IT and engineering team members to troubleshoot issues, learn best practices, and contribute to delivering a great user experience.
What You’ll Do
- Provide friendly and responsive technical support to end users, both onsite and remotely
- Assist with handling IT incidents, service requests, and user inquiries
- Help set up, configure, and support Windows and macOS laptops, mobile devices, and applications
- Learn to manage and prioritize support tickets within defined service levels
- Document issues, solutions, and updates in the service management system
- C...