Job Description
Role Description: A team leader will be responsible for delivering operational engagements by leading a team of Analysts and Sr. Analysts providing exceptional client/customer experience in an efficient and effective manner, getting it right first time.
The ability to engage and communicate with good people management skills and experience are therefore essential, with a demonstrated track record of having successfully led a small team in an operation environment.
The role will involve working with other teams within the engagement and the Operations Support team so the ability to build and maintain internal networks will be key to the success of the role.
Leadership & Team Management
- Lead and manage the team to maintain service levels aligned with engagement management goals, ensuring productivity, quality outcomes, and compliance with Managed Services principles.
- Provide day-to-day guidance, foster collaborati...