L1 AI Chatbot Support Analyst – Hybrid

NTT DATA North America is seeking a Junior L1 Support Analyst in Guadalajara, Mexico. This role requires strong English communication skills and understanding of chatbots for first-line support on user inquiries. The candidate will act as the first contact for resolving issues and escalating complex ones to L2 support, while maintaining high customer service standards. Flexible working hours with rotational shifts are required. The monthly salary is 25,000 MXN, with additional benefits including grocery tickets and medical insurance.
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