Job Description
Req ID:
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a L1 Support Analyst (Chatbot Support) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Job Title: Junior L1 Support Analyst (Chatbot Support)
Location: (Guadalajara / Hybrid) Shift: Rotational Shifts (Required)
Role Overview
We are looking for a Junior L1 Support Analyst to provide first-line support for chatbot-related queries. This role focuses on handling basic user inquiries, ensuring smooth chatbot interactions, and escalating complex issues to L2 support when necessary. The ideal candidate is a fast learner with strong communication skills and a structured approach to problem-solving.
Key Responsibilities
Act as the first point of contact for chatbot-related queries and issues.
Respond to ba...
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a L1 Support Analyst (Chatbot Support) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Job Title: Junior L1 Support Analyst (Chatbot Support)
Location: (Guadalajara / Hybrid) Shift: Rotational Shifts (Required)
Role Overview
We are looking for a Junior L1 Support Analyst to provide first-line support for chatbot-related queries. This role focuses on handling basic user inquiries, ensuring smooth chatbot interactions, and escalating complex issues to L2 support when necessary. The ideal candidate is a fast learner with strong communication skills and a structured approach to problem-solving.
Key Responsibilities
Act as the first point of contact for chatbot-related queries and issues.
Respond to ba...