Job Description
Job Summary
Job Description: L2 Support Engineer
We’re looking for a hands‑on L2 Support Engineer who will support the stability and availability of trading and risk systems by investigating and resolving production issues escalated from L1. The role focuses on incident triage, analysis, and resolution using established tools and runbooks, while partnering closely with L3 and engineering teams for complex or systemic issues. L2 support plays a critical role in reducing incident impact and maintaining high service quality.
Responsibilities
- Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.
- Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.
- Efficiently elevate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.
- Automate manual processes to impr...