Job Description
The Level 2 Technician (L2) provides advanced technical support for GXA clients, resolving escalated service requests
and incidents while ensuring high levels of customer satisfaction. L2 Technicians act as a bridge between frontline
support and senior engineering, handling complex troubleshooting, system administration, and network support
tasks.
This role requires a mix of strong technical knowledge, excellent communication skills, and disciplined documentation
practices. L2 Technicians thrive in problem-solving environments and are accountable for timely resolutions, accurate
records, and reinforcing GXA’s technical standards.
CORE TRAITS & PERSONALITY
· Problem-Solver – Confidently troubleshoots and resolves complex issues.
· Customer-Focused – Maintains a professional, courteous, and empathetic approach with clients.
· Collaborative – Works effectively with team members, escalates app...