Job Description
L3 Hyland OnBase Production Support Engineer Experience Required: 8+ Years Must Have Technical/Functional Skills Deep expertise in Hyland OnBase including Administration, Workflow, Unity, and Integration Strong SQL and database troubleshooting skills Experience in enterprise application architecture and support models Experience with integration technologies including APIs, web services, and middleware Knowledge of ITIL-based incident, problem, and change management Preferred Skills Experience in Insurance / Financial Services environments Exposure to OnBase migration, modernization, or transformation programs Experience with automation and scripting including PowerShell and batch jobs Experience with performance tuning and system scalability Roles & Responsibilities L3 Incident & Problem Management Resolve critical and complex incidents escalated from L2 support teams Lead root cause analysis (RCA) and implement permanent fixes Platform Engineering & Optimization Design an...