Job Description
**Lead Continuous Improvement Analyst**
The Lead Continuous Improvement Analyst role will be responsible for leading ongoing transformation efforts focused on the evolution of Zendesk's operations, and core business processes.
This role will be a key contributor to championing the customer experience by analyzing, identifying, and implementing improvement opportunities across Zendesk's Customer Operations.
**Responsibilities**
- Lead various continuous improvement activities across Zendesk's continuous improvement lifecycle stages of analysis, discovery, implement, measure, and sustain.
- Lead the coordination and achievement of business goals pertaining to Operational Excellence cost and efficiency improvements.
- Leads cross functional meetings, discussions, and drives to aligned decision making
- Manage work through asynchronous, and synchronous tactics
- Train team members, and peers in the understanding and deployment of Continuous Improvement pr...